Privacy policy

FOOD INNOVATORS

Last updated: August 19, 2026

Food Innovators operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Food Innovators is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Security and bot-detection information including information generated when you complete a security verification (CAPTCHA) challenge on our login, account creation, contact or checkout forms. This may include your IP address, browser and device characteristics, operating system and language settings, screen and window information, interaction signals such as mouse movements, scrolling, key presses and touch events, the time taken to complete a challenge, your challenge responses, and security cookies or similar identifiers used to remember that a challenge has been passed. See the section titled "Bot Protection and hCaptcha" below.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our security and anti-fraud providers including hCaptcha, which returns to us the result of a security verification challenge and related risk signals;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to distinguish human visitors from automated bots using CAPTCHA and similar verification tools, to prevent credential stuffing, spam and automated account creation attempts, and to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With security and bot-mitigation providers, including Intuition Machines, Inc. (the operator of hCaptcha), who process device, network and interaction data on our behalf in order to verify that you are a human visitor and to protect our login, registration and form submissions from automated abuse.

With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Bot Protection and hCaptcha

We use the hCaptcha security service ("hCaptcha") on our website to protect our login page, account registration, contact forms and other form submissions from spam, automated abuse and fraudulent activity. hCaptcha is provided by Intuition Machines, Inc., 1065 SW 8th St #704, Miami, FL 33130, United States ("IMI").

Why we use hCaptcha

hCaptcha checks whether an action carried out on our Services (such as signing in, creating an account, or submitting a form) is performed by a human being rather than an automated program. This protects your account and our store against credential-stuffing attacks, bulk fake account creation, spam submissions and other malicious automated activity. Our legal basis for this processing is our legitimate interest in securing our website and protecting our customers and our business against abuse, and, where applicable, the performance of our contract with you and compliance with our security obligations.

What data hCaptcha processes

When you visit a page on which hCaptcha is active, the analysis begins automatically and hCaptcha may collect and process, among other things:

Your IP address and general network information;

Browser and device information, including user agent, operating system, language and locale settings, screen and window size, and installed browser characteristics;

Interaction and behavioural data, such as mouse movements and clicks, scrolling, keyboard and touch events, motion or orientation sensor data on mobile devices, and the time taken to complete a challenge;

Your responses to the verification challenge and the pass or fail result;

Cookies, local storage entries and similar identifiers set by hCaptcha in order to remember that a challenge has been successfully completed and to distinguish repeat requests.

This data is transmitted to and processed by Intuition Machines, Inc. Only the result of the verification (pass or fail) and related risk signals are returned to us; we do not receive the underlying challenge images or the full behavioural dataset. Intuition Machines states that it seeks to minimise the collection and retention of end-user data and does not maintain long-term records of end users of the hCaptcha service.

International transfer

Intuition Machines, Inc. is based in the United States and data collected through hCaptcha may be transferred to and processed in the United States and other countries. Where required, such transfers are carried out on the basis of recognised transfer mechanisms, including the EU-U.S. Data Privacy Framework (together with the UK Extension and the Swiss-U.S. Data Privacy Framework) and/or Standard Contractual Clauses.

Your choices

Because hCaptcha is used to secure sensitive actions such as signing in and submitting forms, verification cannot be bypassed for those actions. If you do not wish to have your data processed by hCaptcha, you should not use the affected forms; you may instead contact us using the details set out at the end of this Privacy Policy.

For more information about how Intuition Machines, Inc. handles your data, please see the hCaptcha Privacy Policy and the hCaptcha Terms of Service.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, local storage and similar technologies to operate the Services, remember your preferences, keep your session secure, analyse how the Services are used, and support marketing and advertising. Some of these technologies are strictly necessary for the Services to function.

Security cookies and local storage entries placed by hCaptcha fall into this strictly necessary category: they are required to run the verification challenge and to remember that you have passed it, and disabling them will prevent you from signing in or submitting protected forms. You can control most other cookies through your browser settings, although blocking certain cookies may affect the availability or functionality of the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Data processed for bot detection and security verification is retained only for as long as necessary for those security purposes, and is retained by our security provider in accordance with its own retention practices.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Object. Where we rely on our legitimate interests, including for security and bot detection, you may have a right to object to that processing in certain circumstances.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. This includes transfers to the United States in connection with the hosting of the Services by Shopify and the provision of bot-protection services by Intuition Machines, Inc.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, the EU-U.S. Data Privacy Framework, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Phone: +91 824 827 1191

Email: dshan@earthyorigins.in

Address: Food Innovators, Paliniyappa Weighing Bridge, Tiruchengode, 637202, Namakkal, Tamil Nadu, India.

This document is provided as a drafting aid and is not legal advice. Please have it reviewed by a qualified legal adviser before publishing.